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Production Issue with 3.3 App Loading in IE6

Created on: Feb 13, 2007 1:03 PM

We have recently migrated and deployed a 3.2 app to 3.3. In doing so, we have a few users who are experiencing the following issue - when loading the app they receive the following javascript error message when the progress bar reads "Loading system..."

 

Line: 6

Char: 7193

Error: 'jsx3.html' is null or not an object

code: 0

 

Upon hitting the Previous button on the Javascript error dialog, we discovered there are two other errors that occur along with this one.

 

The first error is: this.Fs is null or not an object

 

The second error is: ob.getManager() is null or not an object

 

 

 

Your help is very much appreciated.

 

 

Mark Gharibian

Click to view Kevin Hakman's profile Aficionado 801 posts since
Oct 24, 2008

Do all users get this error? Or only some?

 

Is ob (in ob.getManager()) a javascript package you've defined for your app?

Click to view Darren Hwang's profile Authority 1,397 posts since
Aug 6, 2008

Hi

 

Could you check the browser version number and MSXML version number on the machine is this having this issue?

 

- To check MSXML version number simply do a file search in your \Windows\system32\ folder for "msxml."

- Right click msxml3.dll (and msxml4.dll if it has that too) and get their properties, there will be a version tab.

 

Or Run this tool from Microsoft http://support.microsoft.com/kb/278674/

Information on MSXML http://support.microsoft.com/kb/269238/

 

Example configuration of some of our machines configuration

 

IE 6.0.2900 with MSXML 4 (MSXML 4 version 4.20.9841.0

IE 6.0.2800 with MSXML 3 (MSXML 3 version 8.70.1113.0 post sp7)

Click to view Jesse Costello-Good's profile Aficionado 836 posts since
Oct 24, 2008

Have you tried activating an application monitor and looking for any logging messages?

 

Jesse

Click to view Jesse Costello-Good's profile Aficionado 836 posts since
Oct 24, 2008

Hi,

 

One of these errors (getManager()) is related to the logging system. Are you sure that logger.xml is deployed and accessible from the web browser? Try loading it in the location bar in your browser and make sure that it parses without error.

 

Jesse

Click to view Darren Hwang's profile Authority 1,397 posts since
Aug 6, 2008

You could have multiple version of MSXML on a system. If MSXML 4 is present GI will use that first otherwise it uses MSXML 3. GI does not use any other version of MSXML even if they are persent( no 5, no 6)

 

Here's a on-line MSXML sniffer. Open using IE browser.

 

 

http://www.bayes.co.uk/xml/utils/msxml_sniffer.htm

 

 

Note. it is recommended to run with either of the latest hotfix version of MSXML 3 or 4 because there are Critical Security issues addressed by Microsoft.

Click to view swathi's profile Dabbler 3 posts since
Mar 9, 2009

Hi,

 

We had faced same kind of issue in our Production env.

Our prodcution users have IE 6.0 but with different Service Packs . (SP1 , SP2 & SP3)

And we have issue with SP3. GI 3.3 will not work IE 6.0 SP3.

So we migrated to GI3.5.1 and this problem fixed.

( replace your JSX folder with JSX folder in 3.5.1)

 

thanks ,

swathi

Click to view Darren Hwang's profile Authority 1,397 posts since
Aug 6, 2008
11. Jul 6, 2009 6:54 PM in response to: swathi
Re: Production Issue with 3.3 App Loading in IE6

I believe SP3 contains Microsoft Scripting Host 5.7 update which is not compatible with GI 3.3.

Also, SP3 is released after GI 3.3 , so we could not have tested GI 3.3 with SP3.

 

BTW, just wanted to note that this is a very old thread.



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